Privacy Policy

Effective Date: July 25, 2026


At Pine Lake Custom Homes ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy details how we collect, use, and safeguard your personal data when you visit our website (www.pinelakecustomhomes.com) or interact with our digital forms, services, and communication systems.


1. Information We Collect


We collect personal information that you voluntarily provide to us when requesting an estimate, contacting our team, or submitting inquiries on our website. This information may include:

  • Contact Information: Name, email address, phone number, and physical mailing address.

  • Project Details: Lot/land location, preferred project timeline, budget parameters, design preferences, and home specs across our service areas in Northeast Texas (including Franklin, Camp, Titus, Wood, Rains, and Hopkins counties).

  • Technical Data: Browser type, IP address, device details, and usage metrics collected via standard web cookies and tracking tools to improve site performance.

2. How We Use Your Information


We use your information to:

  • Provide custom home construction estimates, consultations, and architectural planning services.

  • Respond to direct inquiries submitted through our website forms.

  • Communicate project updates, scheduling, and administrative notices.

  • Send SMS/text notifications or updates if you have explicitly opted into mobile communications.

  • Maintain website functionality, security, and analytical performance.

3. Mobile Messaging & SMS Disclosure


If you choose to receive SMS/text communications from Pine Lake Custom Homes by checking an explicit opt-in box on our web forms or estimator tools, your mobile communications are governed by the following compliance standards:

  • Strict No-Sharing Policy: Mobile information and SMS opt-in consent will never be shared, sold, rented, or traded with third parties or affiliates for marketing or promotional purposes.

  • Clear Sender Identification: Every automated and manual outbound text message will identify the sender clearly (e.g., "Hi [Name], this is [Name] with Pine Lake Custom Homes") so you always know who is reaching out.

  • Mandatory Opt-Out Instructions: Every initial or promotional text message includes explicit opt-out language. You can opt out at any time by replying STOP to cancel and unsubscribe from future text messages.

  • Customer Support: You may reply HELP to any message for assistance or reach out directly via our website.

  • Number Validation & Rates: We utilize carrier validation tools to screen phone numbers and prevent sending messages to landlines or non-SMS capable devices. Message and data rates may apply. Message frequency varies based on your active inquiries and project milestones.

4. Information Sharing & Third-Party Services


We do not sell, rent, or trade your personal information. We may share information with trusted third-party service providers (such as website hosting platforms, CRM/lead management software, and SMS gateways) strictly for the purpose of operating our business and communicating with you. These providers are bound by strict confidentiality standards.


5. Data Security


We implement standard technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.


6. Your Rights & Choices


You have the right to request access to, correction of, or deletion of your personal data. You may also opt out of promotional email communications by clicking the "Unsubscribe" link at the bottom of any email or by contacting us directly.


7. Contact Us


If you have any questions or concerns regarding this Privacy Policy, please reach out to us at: